by Simon Capstick-Dale

2012 ASQ Awards

South Africa's airports are top-notch

Africa's airports took top honours in the recent ASQ Awards
2012 ASQ Awards

Cape Town International Airport has, for the third consecutive year, been awarded first place in the 'Best Airport by Region: Africa' category as part of Airports Council International’s 2012 ASQ Awards.

Also, in the Best Airport in Africa category was Durban International Airport, which scooped second place followed by Cairo, Mauritius and Johannesburg respectively.

Upington Airport received an award for Best Airport by Region serving fewer than two million passengers.

Since its commencement in 2006, the ASQ Awards have become a world-leading airport passenger satisfaction benchmark with over 200 airports participating in over 50 countries. It is an interview-based assessment that has been scientifically designed to provide a statistically accurate reflection of service levels in airports.

Every month, at all participating airports, departing passengers are interviewed at the gate while the experience of their travel is fresh in their minds. All airports use the same questionnaire and follow the same methodology while taking into consideration each airport’s uniqueness with regard to its traffic throughput to ensure comparable results.

In the 2012 surveys, Cape Town Airport improved its score for the waiting time in the check-in queues, for the waiting time at passport control as well as the commendable courteousness and helpfulness of the staff working in both areas.

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